Steve Davies Online


Are you Hard of Listening?
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Business Management
Give Your Best Customers VIP Contact Privileges
When I tell people that they should never answer the phone if they don’t know who’s on the other end I often get the objection that people have to be available for their customers.  I don’t necessarily agree with this and think that it is often a question of setting expectations in people’s minds as to how available you are.
   
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Partnership Lessons from 'Lennon-McCartney'

John Lennon and Paul McCartney were one of the most successful song writing partnerships in history. They worked together for a period of about seven years and were driven apart by their success and their egos. From a business perspective, the inherent flaws in their business relationship provide an object lesson on how not to structure a partnership.

   
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How Efficient is Your Management Style?

In working with business owners, there are four management styles that I see. Most CEOs tend to fit into either the Army, Enabler or Wheel category, but the more sophisticated and successful are working at adopting Win-Win. Although all of these can coexist in the same manager, with different styles apparent on different days, most managers tend to have one predominant style.

   
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Change management is very much like boiling a frog
When you want to boil a frog, you don’t put on a pan of boiling water and drop the frog in as it will immediately jump out and can be difficult to catch afterwards.   
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CBS March Madness Encouraging Homing from Work

I was surprised to hear on the radio that CBS had developed a special technique to encourage people to cheat their employers by watching the NCAA March Madness tournament on the CBS website while they are at work.

   
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