Steve Davies Online


Don't let your bonuses become like a restaurant tip
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Business Management
Lifetime Value of a Customer

Identifying the lifetime value of a customer is an essential step in understanding the dynamics of your business. It will change your view of acquisition costs and of the profitability of different segments of your business, add urgency to your retention strategy and cause you to think hard about working more effectively to generate referrals.

   
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The Year End Planning Process

Companies don’t plan to fail, they simply fail to plan. Many of the small to medium sized business owners that I meet have traditionally paid very little attention to planning. It is difficult, the thinking goes, takes resources and is not necessary for their business. It is something that large companies do.

I’ll put aside for now the question of whether those large companies got large by planning in the first place and start by taking a look at the validity of the other three objections and suggesting some techniques for overcoming them.

 
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Nine Women Can't Have A Baby

It is tempting to think that anything can be accomplished simply by throwing more people at it, but some things just can’t be hurried. When planning projects and scheduling, always keep in mind the maxim “nine women can’t have a baby in one month”.

   
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Credit Card Inertia
 

People often tell me that they don’t take credit cards and act as though it is somehow beneath them.  Lawyers, in particular, have told me that they feel that it is in some way inappropriate.

   
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There are two problems in business - either you have a partner or you don't
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