Meetings can be the curse of business, and if you are not careful they can be the single biggest impediment to productivity. The danger is that if you run meetings that are unfocused and don't accomplish anything, then you not only waste your people's time but also demotivate them. You can actually reduce communication rather than improve it.
 
Absenteeism is visible; Presenteeism isn’t. It is the problem right in front of your face, the one you can’t see. To see the problem, you need to put in systems to measure effectiveness rather than attendance – to focus on measurable results rather than just being there.
 

CBS March Madness Encouraging Homing from Work

I was surprised to hear on the radio that CBS had developed a special technique to encourage people to cheat their employers by watching the NCAA March Madness tournament on the CBS website while they are at work. 
 
Holding people accountable has two major components, and neither one can be ignored. The first is setting clear expectations; the second is calling people out when they don't live up to those expectations.
 

The Three Golden Rules of Accountability

Many business owners complain about their employees and use words like entitlement and accountability to describe the problem.
 

Are You Guilty of Subsequent Engagement Syndrome?

How often do you make a commitment to meet somebody and then break it? How do you act when something comes along that you want to do more than what you have committed to do? Do you readily take the new meeting and cancel the old one? How do you tell the person with whom you had previously agreed to meet that you have something more important to do?
 
One of the things I hear most frequently from business owners is that their employees have no common sense. Next in line behind that is that they are not committed to the business because they don’t do the things they should.
 

How Efficient is Your Management Style?

In working with business owners, there are four management styles that I see. Most CEOs tend to fit into either the Army, Enabler or Wheel category, but the more sophisticated and successful are working at adopting Win-Win. Although all of these can coexist in the same manager, with different styles apparent on different days, most managers tend to have one predominant style. 
 

The lion tamer never hits the lion with the whip

The lion tamer uses the threat of force and if he actually uses it, he has lost. If he hits the lion with the whip and the lion figures out it doesn’t hurt that much, he’ll eat him.
 
Businesses owners focus on employee attendance, but how much of the employee are you really getting? You measure absenteeism, but many businesses have an issue with what I call “presenteeism”. This is much harder to spot and much more insidious because while you have their physical presence you are not getting the output from the whole employee.
 
Anybody who has ever tried to get financing has experienced what I call the Wall Street No. You learn that technique the hard way when you go for investment financing, and it is not a pleasant experience. You invest time, energy and resources, and instead of getting a call to tell you that they aren’t interested in proceeding you are left to infer that from the deafening silence.  
 

Are your employees “Homing from Work”?

Current work trends are that we emphasize flex time and encourage staff to work from home but most owners and managers do a poor job of stopping their employees homing from work.